FAQ
Order Processing
How long does it take to process my order? Most orders are processed within 24 hours. However, if your order includes popular items that are experiencing stock availability issues, processing may take between 5-10 business days. For urgent assistance or any concerns, please contact our Support Team.
Can I cancel or change my order after it has been packed? Once your order has been packed and fulfilled, it cannot be changed or canceled. For any concerns or assistance, please reach out to our Support Team as soon as possible.
Shipping
Do you offer international shipping? Yes, we offer international shipping to customers worldwide. We partner with major international shipping companies such as DHL, UPS, USPS, FedEx, IB, JCEX, and EMS to ensure reliable and efficient delivery.
What should I do if I haven't received my package? If you haven't received your package within the estimated delivery time, please submit a ticket to our Support Team or contact us at support@gorillawallet.store. We will assist you in tracking your shipment and resolving any issues.
Returns and Refunds
What is your return policy? We offer a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. Returns are not accepted for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. For more information, please refer to our Refund Policy.
How can I initiate a return? To initiate a return, please contact us at support@gorillawallet.store. If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
What should I do if I receive a defective or wrong item? If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and resolve it promptly.
How long does it take to receive a refund? Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that additional time may be required for your bank or credit card company to process the refund.
Customer Support
How can I contact Gorilla Wallet for further assistance? You can contact us by email at support@gorillawallet.store. Our dedicated Support Team is ready to assist you with any questions or concerns you may have.